Customer Support Executive (CSE)

We are a growing Salon Booking Platform that empowers customers to schedule salon services at their convenience. Our mission is to offer a seamless experience for users while enabling salon partners to grow through technology and innovation.

Key Responsibilities

• Provide prompt and professional support to customers via phone, email, or chat.
• Assist users with app navigation, account setup, booking issues, payment failures, and error resolution.
• Troubleshoot basic technical issues related to the app or website (e.g., login problems, bugs, crashes).
• Liaise with the tech team to escalate unresolved technical issues and ensure timely fixes.
• Educate users and salon partners about new platform features and updates.
• Record, track, and update tickets in the internal CRM/helpdesk system.
• Monitor customer satisfaction and suggest improvements to processes or user journeys.

Required Skills

• Strong communication skills in English, Hindi, and Marathi
• Tech-savvy with the ability to understand and explain app/platform functionalities
• Previous experience in IT helpdesk, tech support, or platform-based customer service
• Familiarity with CRM tools, ticketing systems, and basic troubleshooting steps
• Patience, problem-solving ability, and a customer-first attitude
• Ability to work in a fast-paced, evolving tech environment

Preferred Experience

• Experience supporting customers on mobile or SaaS-based platforms
• Understanding of mobile app behavior, common errors, and customer UX
• Prior exposure to salon-tech, beauty-tech, e-commerce, or service industry platforms
• Ability to manage escalations calmly and professionally

Job Type: Full-time

Pay: ₹11,080.83 - ₹50,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person