Customer Support Executive (Construction Industry)

Job Summary

Responsibilities

• Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels.
• Assist customers with product-related queries, technical issues, and troubleshooting, ensuring their needs are met efficiently.
• Collaborate with cross-functional teams, including sales and technical, to address customer concerns and enhance customer satisfaction.
• Maintain a comprehensive understanding of our product offerings and stay updated on any changes or improvements.
• Schedule and coordinate on-site visits to customer construction sites to provide personalized support and address specific requirements.
• Conduct product demonstrations and training sessions for clients, ensuring they fully understand the features and functionalities of our products.
• Keep detailed records of customer interactions, feedback, and inquiries to identify trends and improve service quality.
• Gather customer feedback and communicate it internally to help drive product enhancements and updates.
• Follow up with customers to ensure their issues are resolved and provide continuous support throughout their journey with our company.
• Assist in managing customer accounts, updating contact information, and maintaining accurate records in our CRM system.
  

Requirements

• Bachelor's degree in any discipline or relevant field.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities to troubleshoot and resolve customer issues effectively.
• Customer-centric approach with a strong commitment to delivering exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel and visit customer construction sites when required.
• Basic knowledge of construction industry practices and terminology is a plus.
• Proficiency in using MS Office applications and CRM software.