Customer Support Executive-Collections Specialist

We are seeking a Customer Service Representative (CSR) with strong Collections/Accounts Receivable experience to manage customer interactions while ensuring timely collection of outstanding payments. This role blends customer service with credit and collections responsibilities, requiring excellent communication, follow-up skills, and attention to detail. You will be the primary point of contact for customers regarding billing, payment issues, and account status.

Roles and Responsibilities

• Proactively follow up on overdue accounts to secure timely payments.
• Contact customers to remind them of outstanding invoices, negotiate payment terms, and resolve disputes.
• Review customer accounts to identify discrepancies, payment issues, or potential risks.
• Coordinate with Finance, Billing, and Sales teams to resolve invoice disputes or account problems.
• Send statements, reminders, and collection notices as needed.
• Track collection activities and maintain accurate AR records.
• Support month-end AR reconciliation and reporting.
• Meet or exceed collection targets and service-level expectations.

Qualifications & Requirements

• Bachelor’s degree in Business, Accounting, Finance, or related field (preferred but not mandatory).
• 1–3 years of experience in customer service and/or collections or accounts receivable.
• Strong understanding of billing processes, credit control, and collection techniques.
• Excellent communication, negotiation, and customer-handling skills.
• Ability to manage difficult conversations while remaining professional and customer-focused.
• Proficiency in MS Office (Excel, Outlook) and
• Strong organizational skills with the ability to prioritize and manage multiple tasks.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Panchkula, Haryana (Required)

Work Location: In person