Customer Support Executive

Key Responsibilities:
-Respond to player inquiries through various channels (email, chat, social media, or phone).-Provide clear, accurate, and timely responses to player questions and issues related to gameplay, account management, and billing.-Guide players through troubleshooting processes for technical issues they face during gameplay.-Investigate and resolve in-game issues, bugs, or other concerns raised by players.-Coordinate with internal teams (development, product, and QA) to ensure complex issues are escalated and resolved efficiently.-Maintain detailed records of player interactions, feedback, and problem resolutions in the system.-Stay updated on the latest game developments, features, and patches to provide informed support.-Gather feedback from players and communicate it to the product and development teams to improve the gaming experience.-Track common player issues and provide insights to improve customer service processes and product quality.Key Skills:-Bachelor's Degree in Marketing, Business-Excellent verbal and written communication skills in English-Strong ability to troubleshoot and resolve technical issues or in-game problems.-A passion for gaming and familiarity with game mechanics, especially in multiplayer gaming environments.-Previous experience in customer support, especially in the gaming industry, is highly desirable.-Willingness to work flexible hours, including weekends and holidays, as per the gaming industrys needs.-A customer-first attitude with a focus on resolving issues efficiently and professionally.Qualifications:-Experience: 0 to 2 years of relevant experience in influencer marketing or a related field.

A Passion for Gaming: Having a deep understanding and interest in games, as this drives effective communication with players and troubleshooting in-game issues.