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Customer Support Executive | Cars24

Customer Support Executive | Cars24

1 - 4 years

|

1 - 3 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer support blended process voice process email process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer inquiries via phone and email in a timely, professional, and empathetic manner.
Provide accurate product information, troubleshoot issues, and resolve complaints effectively.
Collaborate with internal teams to ensure customer needs are met and feedback is communicated clearly.
Maintain detailed and accurate records of all customer interactions and transactions.
Identify opportunities to improve processes and contribute to enhancing the overall customer experience.
Stay up to date on product knowledge and company offerings to support customers efficiently.

Preferred candidate profile

Education: Any graduate
Experience: Minimum 1+ years in Customer Service, Escalation Handling
Proven team leadership and people management skills
Strong communication and problem-solving abilities
Excellent organizational and multitasking capability

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