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Backfills Human Resources
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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Backfills Human Resources

1 - 31 years

2 - 3 Lacs

Koramangala Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

support chat service crm resolve recording communication

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for enthusiastic and customer-focused individuals to join our Customer Delight team as Customer Delight Executive. The role involves handling customer queries and concerns across voice calls (inbound/outbound), live chat and email. You will be the face of the brand and pay a key role in delivering exceptional customer experience to our internal and end customers. Job Title: Customer Delight Executive (L1) · Location : Jumbotail proworksoffice (or any other office in Koramangala area) · Employment type – Full time (Jumbotail) · Working – Work from office, 6 days a week, 1 rotational off, rostered shift between 7:00am to 9:00pm · Graduate/ Undergrad (10+2) · Minimum requirement of 3 months of experience in customer service on voice/chat and mail channels (Preferable in B2B Ecommerce) · Languages – English, Hindi, Kannada, Tamil, Telegu Key Responsibilities: 1. Customer Assistance Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous manner. 2. Problem-Solving Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product or service issues by providing appropriate resolution. 3.Escalate / Complaint redressal Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure. 4. Recording voice of customer 5. Product Knowledge 6. Service Quality Requirements: 1. Customer Focus 2. Communication Skills 3. Problem-Solving 4. Tech-Savvy

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Customer Support Executive