Hiring for Sagility-US Healthcare Voice Process Inbound Office either in Electronic City or Bomanahalli CTC Max budget 21K to 28 K in hand Work From Office Preferred candidate profile Excellent interpersonal skills Ability to understand and interpret policy provisions. Product knowledge Typing Skills Problem Solving Skills Education, Experience and Flexibility: • Under-Graduate or Any Graduate Minimum of 0 to 2 years of Customer Service experience. Flexible to work in US Shifts with 6 PM to 6 AM Working window rotational shift. Benefits: Home pick and drop within 25Km-Cab Facility Fixed Week Off Saturday and Sunday Note: You can contact this whatsapp number - Kamaran 8799601142 or Gayathri 8904151824

Hiring For-Accenture Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join Accenture. In this role, you will be the voice of our company, providing exceptional service and support to our international clients. If you have a passion for helping others and enjoy working in a fast-paced environment. Key Responsibilities: Handle outbound customer calls with professionalism and courtesy. Provide accurate information and support to customers regarding products and services. Resolve customer queries and issues efficiently, ensuring a positive customer experience. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Stay updated on company policies, product knowledge, and industry trends. Qualifications: Education: Graduate is a must for fresher,. Experience: 0 to 4 years of experience in customer service or a related field (BPO experience is a plus). Strong verbal communication skills with a clear and neutral accent. Ability to work in a fast-paced, high-volume environment. Excellent problem-solving skills and a customer-first attitude. Mode of Work(WFH or WFO) - WFO Interview process – Versant, CD and OPS Interview Versant Threshold : 58 and above only Location: Mumbai- MDC7 Shift Timing – 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off. Documents- Offer Letter, Relieving letter, last 3 months salary slips, PF Statement/ Form 16

Job Description: We are looking for an experienced Operations Manager to lead our credit card collections team. The role involves managing day-to-day collection activities, driving recovery targets, ensuring compliance with regulatory guidelines, and handling escalations. The ideal candidate should have strong team management skills and a good understanding of credit card collection processes. Key Responsibilities: Manage a team handling credit card collections Monitor recovery performance and ensure target achievement Handle customer escalations and vendor coordination Ensure compliance with regulatory and internal guidelines Prepare and share MIS reports regularly

Job Description: We are looking for a Quality Analyst to monitor and improve the performance of our banking collections team. The ideal candidate will be responsible for evaluating calls, identifying training needs, and ensuring compliance with company and regulatory standards. Must be fluent in English +Bengali/Odia Key Responsibilities: Monitor collection calls to assess performance, compliance, and customer interaction quality Provide feedback and coaching to agents to enhance service quality and compliance Prepare QA reports and share actionable insights with the operations team Identify trends, process gaps, and improvement opportunities Ensure adherence to internal and external quality standards Collaborate with trainers and team leaders for performance improvement initiatives

Job Summary: We are seeking a dynamic and results-driven Assistant Manager – Operations to lead and manage a team focused on credit card collections. The ideal candidate will have strong experience in collections operations, team management, performance tracking, and ensuring compliance with regulatory standards. Must be fluent in English and any south language is must Key Responsibilities: Supervise daily operations of the credit card collections team to ensure timely and effective recovery of outstanding dues. Monitor and manage team productivity, dialer efficiency, and collection effectiveness. Review aging reports and prioritize accounts for follow-up based on risk and delinquency levels. Coordinate with tele-calling agents, skip tracing teams, and legal departments to optimize recovery rates. Ensure adherence to RBI guidelines, company policies, and collection compliance standards. Handle escalations and resolve complex customer issues or disputes professionally. Drive performance through coaching, regular feedback, and training sessions. Provide accurate and timely MIS/reports to senior management. Collaborate with analytics, risk, and product teams to improve strategies and segmentation.

Job Description: We are looking for a Trainer to deliver effective training programs for our Banking Collections team. The ideal candidate should have prior experience in collections or BFSI training and a passion for developing people through structured training sessions. Must be fluent in English +Bengali/Odia Key Responsibilities: Conduct induction and process training for new hires in banking collections Deliver refresher training for existing team members as per business needs Prepare training materials, assessments, and learning aids Monitor post-training performance and provide feedback for improvement Coordinate with operations and quality teams to identify training needs Maintain training records and generate reports

Job Summary: We are looking for a dynamic and result-driven Team Lead – Banking Collections to manage a team of collection agents responsible for recovering overdue payments from customers. The ideal candidate will have strong leadership, communication, and negotiation skills, with experience in retail banking, unsecured/secured loans, or credit card collections. Must be fluent in Eng + Tamil/Telugu/Kannada OR Must be fluent in Eng +Bengali/Odia Key Responsibilities: Lead, motivate, and manage a team of collection agents to achieve monthly and quarterly recovery targets. Monitor team performance and provide regular coaching, feedback, and support. Allocate delinquent accounts to agents and ensure timely follow-up and resolution. Coordinate with customers to negotiate and recover overdue payments in a professional and ethical manner. Prepare and analyze collection reports and MIS to identify trends and risks. Ensure adherence to company policies, compliance, and RBI guidelines in all collection activities. Collaborate with internal departments like Legal, Risk, and Customer Service for escalations and dispute resolution. Conduct regular team meetings, training sessions, and performance reviews. Visit high-risk customers as needed for field collections or resolution. Maintain accurate documentation and records of communication and payment arrangements. Required Skills & Qualifications: Graduate in any discipline (MBA/PG preferred). 2+ years of experience in banking collections, with at least 1–2 years in a team handling/supervisory role. Strong leadership and people management skills. Excellent communication, negotiation, and interpersonal skills. Proficient in MS Excel and collection tools or CRM software. Knowledge of regulatory norms related to debt recovery and fair practices.

We are hiring for Customer Support Executive to join our team. Your main responsibility will be to handle customer queries through calls and provide seamless support experience. Profile- Customer Support/Voice Process. Work Location- Hitech City, Hyderabad. Work From Office. It's a 12 months contractual job. Responsibilities Handle inbound calls professionally. Respond to customer queries and resolve issues promptly. Provide product/service- related information to customer. Requirements Excellent English Communication- Mandatory. 15 Years education is mandatory (any degree is fine)Freshers 2024 passed outs & 2025 pass-outs if they can provide consolidated marks memo and provisional certificate. Only fresher candidates are required. Candidates must be residing in Hyderabad. Salary: 2.25 LPA. Allowances: 2500 Per Month. Performance Bonus: 2000 Per month that will be paid on a quarterly basis. No cab facility. 5 days working/2 week offs. Rotational Shift. Shift Timings: 7.30 PM to 4.30 AM. Note- Interested candidates share me your resumes on WhatsApp (8799601142)