Customer Support Executive

Job Description

JOB DOCUMENT Job Title: Customer Support Executive Location: Sector 58, Noida, Uttar Pradesh – 201301 Department: Customer Support Experience: Minimum 1 year Job Summary We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels Responsibilities · Respond to customer queries via phone, email, and chat. · Resolve issues efficiently and maintain a positive tone. · Record all interactions accurately in the CRM system. · Escalate complex cases to the appropriate teams. · Collect customer feedback and reviews to improve service quality. · Suggest improvements to enhance the support process. · Maintain company standards in all customer interactions. Requirements · Bachelor’s degree any stream. · 1 year of customer support or related experience. · Good communication and interpersonal skills. · Ability to multitask and manage time effectively. · Customer-first mindset and problem-solving attitude. What We Offer · Supportive and collaborative work culture. · Training and development opportunities. · Clear career growth paths within the organization. Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person