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Customer Support Engineer

0 years

1 - 2 Lacs

Songadh

Posted:1 week ago| Platform:

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Skills Required

support installation network software networking resolve documentation

Work Mode

Remote

Job Type

Part Time

Job Description

Job Type RE Location -SONGHAD Qual- Graduate Installation,Application support ,o365,ticketing tool,L1 network,responding to user tickets regarding hardware, software, and networking issues. Assisting users with installing applications and computer peripherals. Diagnosing problems by asking targeted questions and conducting remote troubleshooting. Providing step-by-step instructions to resolve issues. Documenting technical issues and solutions in logs. Escalating unresolved issues to higher-level support personnel. Following up with clients to ensure their systems are functional. Creating technical documentation and manuals.

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