Customer Support & Collection

As a Customer Support and Collections Specialist, you will play a crucial role in ensuring customer satisfaction and efficient resolution of inquiries and complaints. Your responsibilities will include promptly responding to customer inquiries via phone, email, or chat, resolving complaints professionally, and providing accurate information using appropriate tools. It will be essential to maintain detailed customer interaction records in the CRM system and follow up to ensure issues are resolved to the customers" satisfaction. In the collections aspect of the role, you will be required to contact customers with overdue accounts through calls, messages, or emails. Maintaining thorough records of collection activities and regular system updates will be vital. Additionally, you will need to escalate unresponsive accounts to the appropriate team for further legal or recovery actions. To excel in this position, you should have a minimum of 3 years of experience in customer service or collections, with a preference for NBFC/BFSI experience. Strong verbal and written communication skills in English and regional languages, along with good negotiation, persuasion, and problem-solving abilities, are essential. The role will also require you to handle pressure effectively and meet collection targets, as well as have basic knowledge of MS Office and customer service software/CRM systems. Preferred attributes for this role include experience in a financial services or lending environment, familiarity with digital collection tools or dialer systems, and the flexibility to work in rotational shifts if necessary. This is a full-time position with a salary as per company norms, negotiable based on experience. The work location is in person.,