Job Summary: The Company Secretary will ensure the NBFC’s compliance with statutory and regulatory requirements under the Companies Act, RBI regulations, SEBI guidelines (if applicable), and other financial sector laws. The role involves corporate governance, board management, secretarial duties, and end-to-end compliance tracking and reporting. Key Responsibilities:1. Statutory & Regulatory Compliance: Ensure timely filings with ROC, RBI, MCA, and other statutory authorities. Monitor compliance with Companies Act, RBI Master Directions for NBFCs, FEMA, SEBI (if listed), etc. Maintain statutory registers, records, and filings including annual returns, board resolutions, and disclosures. 2. Board & Shareholder Meeting Management: Schedule and organize Board Meetings, Annual General Meetings (AGMs), and Committee Meetings. Draft agenda, notices, minutes, and maintain statutory registers. Ensure board-level compliance and disclosure requirements. 3. Corporate Governance & Risk Oversight: Advise the Board on governance practices, policy updates, and director responsibilities. Maintain proper documentation of board and committee functioning to ensure transparency and accountability. Coordinate with auditors, legal consultants, and internal teams to ensure ethical standards are maintained. 4. RBI/NBFC-Specific Compliance: Ensure adherence to RBI's periodic returns, KYC/AML compliance, credit exposure norms, and fair practices code. Handle RBI inspections, audits, and correspondence. Track and implement circulars or policy updates issued by the RBI. 5. Legal & Contractual Support: Vetting of legal agreements, MoUs, and corporate documents. Coordinate with legal counsel on company litigation, disputes, and regulatory proceedings. Key Skills & Competencies: In-depth knowledge of Companies Act, 2013, RBI Master Directions for NBFCs, FEMA, and Secretarial Standards Excellent drafting, communication, and organizational skills High level of integrity, attention to detail, and discretion in dealing with confidential information Familiarity with corporate legal matters and documentation Proficient in MCA portal, RBI COSMOS/LEAP portals, and secretarial software Qualification & Experience: Education: Qualified Company Secretary (ICSI) Additional: Law degree (LLB) preferred but not mandatory Experience: 3–7 years of relevant experience in an NBFC, financial institution, or listed company Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person
Job Summary: The IT Manager will be responsible for overseeing the IT infrastructure, software systems, cybersecurity, and tech support functions of the NBFC. The role ensures smooth technology operations, data security, and the alignment of IT strategy with business goals—especially around digital lending platforms, LMS, and regulatory tech compliance. Key Responsibilities:1. IT Infrastructure & Systems Management: Oversee and maintain servers, networks, databases, and enterprise systems. Manage IT assets, software licenses, hardware upgrades, and troubleshooting. Ensure system uptime, data backups, and disaster recovery readiness. 2. Application & Platform Support: Manage core business applications such as Loan Management Systems (LMS), CRM, and ERP platforms. Coordinate with vendors/partners for application development, integration, and maintenance. Ensure digital lending platform stability, customer onboarding system efficiency, and API integrations with partners. 3. Cybersecurity & Data Protection: Implement data security protocols, firewalls, and access control policies. Monitor cyber threats, perform vulnerability assessments, and lead IT audits. Ensure compliance with RBI cybersecurity guidelines and data privacy laws. 4. Compliance & Regulatory Tech Support: Ensure technology systems comply with RBI, UIDAI, CKYC, and credit bureau integration standards. Oversee secure data transmission and report generation for regulatory submissions (e.g., RBI COSMOS/LEAP reporting). Liaise with compliance/legal teams to implement required tech controls. 5. Team Management & Support: Lead a team of IT executives, support staff, and system administrators. Provide end-user IT support and training for staff on systems and tools. Develop IT policies, SOPs, and standard response protocols. Key Skills & Competencies: Strong knowledge of IT infrastructure, networking, and cloud platforms (AWS/Azure) Hands-on experience with NBFC/LMS platforms, APIs, and mobile/web application support Proficiency in cybersecurity, endpoint security, and data encryption Knowledge of RBI IT compliance, digital lending tech stack, and data localization requirements Excellent project management and vendor coordination skills Qualification & Experience: Education: B.Tech/B.E. in Computer Science, Information Technology, or related field Preferred: M.Tech, MBA (IT), or relevant certifications (CCNA, CISSP, PMP, etc.) Experience: 5–10 years of experience in IT management, preferably in an NBFC, bank, or fintech company Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: The Company Secretary will ensure the NBFC’s compliance with statutory and regulatory requirements under the Companies Act, RBI regulations, SEBI guidelines (if applicable), and other financial sector laws. The role involves corporate governance, board management, secretarial duties, and end-to-end compliance tracking and reporting. Key Responsibilities:1. Statutory & Regulatory Compliance: Ensure timely filings with ROC, RBI, MCA, and other statutory authorities. Monitor compliance with Companies Act, RBI Master Directions for NBFCs, FEMA, SEBI (if listed), etc. Maintain statutory registers, records, and filings including annual returns, board resolutions, and disclosures. 2. Board & Shareholder Meeting Management: Schedule and organize Board Meetings, Annual General Meetings (AGMs), and Committee Meetings. Draft agenda, notices, minutes, and maintain statutory registers. Ensure board-level compliance and disclosure requirements. 3. Corporate Governance & Risk Oversight: Advise the Board on governance practices, policy updates, and director responsibilities. Maintain proper documentation of board and committee functioning to ensure transparency and accountability. Coordinate with auditors, legal consultants, and internal teams to ensure ethical standards are maintained. 4. RBI/NBFC-Specific Compliance: Ensure adherence to RBI's periodic returns, KYC/AML compliance, credit exposure norms, and fair practices code. Handle RBI inspections, audits, and correspondence. Track and implement circulars or policy updates issued by the RBI. 5. Legal & Contractual Support: Vetting of legal agreements, MoUs, and corporate documents. Coordinate with legal counsel on company litigation, disputes, and regulatory proceedings. Key Skills & Competencies: In-depth knowledge of Companies Act, 2013, RBI Master Directions for NBFCs, FEMA, and Secretarial Standards Excellent drafting, communication, and organizational skills High level of integrity, attention to detail, and discretion in dealing with confidential information Familiarity with corporate legal matters and documentation Proficient in MCA portal, RBI COSMOS/LEAP portals, and secretarial software Qualification & Experience: Education: Qualified Company Secretary (ICSI) Additional: Law degree (LLB) preferred but not mandatory Experience: 3–7 years of relevant experience in an NBFC, financial institution, or listed company Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person
Key Responsibilities:Customer Support: Respond promptly to customer inquiries via phone, email, or chat. Resolve customer complaints efficiently and professionally. Provide accurate, valid, and complete information using the right tools and resources. Maintain customer interaction records and log all calls or issues in the CRM system. Follow up to ensure issues are resolved to customer satisfaction. Collections: Contact customers regarding overdue accounts through calls, messages, or emails. Negotiate payment plans and settlements where necessary. Monitor and follow up on promised payments or commitments. Maintain records of collection activities and update the system regularly. Escalate unresponsive accounts to the appropriate team for legal or recovery action. Required Skills & Qualifications: Minimum 1–3 years of experience in customer service or collections (NBFC/BFSI experience preferred). Strong verbal and written communication skills in English and regional languages. Good negotiation, persuasion, and problem-solving skills. Ability to handle pressure and meet collection targets. Basic knowledge of MS Office and customer service software/CRM systems. Preferred Attributes: Experience in a financial services or lending environment. Familiarity with digital collection tools or dialer systems. Ability to work in rotational shifts if required. Employment Type: Full-Time Salary: As per company norms / negotiable based on experience Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Key Responsibilities:Customer Support: Respond promptly to customer inquiries via phone, email, or chat. Resolve customer complaints efficiently and professionally. Provide accurate, valid, and complete information using the right tools and resources. Maintain customer interaction records and log all calls or issues in the CRM system. Follow up to ensure issues are resolved to customer satisfaction. Collections: Contact customers regarding overdue accounts through calls, messages, or emails. Negotiate payment plans and settlements where necessary. Monitor and follow up on promised payments or commitments. Maintain records of collection activities and update the system regularly. Escalate unresponsive accounts to the appropriate team for legal or recovery action. Required Skills & Qualifications: Minimum 1–3 years of experience in customer service or collections (NBFC/BFSI experience preferred). Strong verbal and written communication skills in English and regional languages. Good negotiation, persuasion, and problem-solving skills. Ability to handle pressure and meet collection targets. Basic knowledge of MS Office and customer service software/CRM systems. Preferred Attributes: Experience in a financial services or lending environment. Familiarity with digital collection tools or dialer systems. Ability to work in rotational shifts if required. Employment Type: Full-Time Salary: As per company norms / negotiable based on experience Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
As a Customer Support and Collections Specialist, you will play a crucial role in ensuring customer satisfaction and efficient resolution of inquiries and complaints. Your responsibilities will include promptly responding to customer inquiries via phone, email, or chat, resolving complaints professionally, and providing accurate information using appropriate tools. It will be essential to maintain detailed customer interaction records in the CRM system and follow up to ensure issues are resolved to the customers" satisfaction. In the collections aspect of the role, you will be required to contact customers with overdue accounts through calls, messages, or emails. Maintaining thorough records of collection activities and regular system updates will be vital. Additionally, you will need to escalate unresponsive accounts to the appropriate team for further legal or recovery actions. To excel in this position, you should have a minimum of 3 years of experience in customer service or collections, with a preference for NBFC/BFSI experience. Strong verbal and written communication skills in English and regional languages, along with good negotiation, persuasion, and problem-solving abilities, are essential. The role will also require you to handle pressure effectively and meet collection targets, as well as have basic knowledge of MS Office and customer service software/CRM systems. Preferred attributes for this role include experience in a financial services or lending environment, familiarity with digital collection tools or dialer systems, and the flexibility to work in rotational shifts if necessary. This is a full-time position with a salary as per company norms, negotiable based on experience. The work location is in person.,