Customer Support & Collection

Key Responsibilities:Customer Support:

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Provide accurate, valid, and complete information using the right tools and resources.
• Maintain customer interaction records and log all calls or issues in the CRM system.
• Follow up to ensure issues are resolved to customer satisfaction.

Collections:

• Contact customers regarding overdue accounts through calls, messages, or emails.
• Negotiate payment plans and settlements where necessary.
• Monitor and follow up on promised payments or commitments.
• Maintain records of collection activities and update the system regularly.
• Escalate unresponsive accounts to the appropriate team for legal or recovery action.

Required Skills & Qualifications:

• Minimum 1–3 years of experience in customer service or collections (NBFC/BFSI experience preferred).
• Strong verbal and written communication skills in English and regional languages.
• Good negotiation, persuasion, and problem-solving skills.
• Ability to handle pressure and meet collection targets.
• Basic knowledge of MS Office and customer service software/CRM systems.

Preferred Attributes:

• Experience in a financial services or lending environment.
• Familiarity with digital collection tools or dialer systems.
• Ability to work in rotational shifts if required.

Employment Type: Full-TimeSalary: As per company norms / negotiable based on experience

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person