Customer Support

Centralogic

1 - 2 years

0 - 2 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

customer service customer support crm tool email process bpo customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Company Overview:

Job Summary:

Customer Support Executive

Key Responsibilities:

Handle customer queries and complaints through calls, emails, and chat in a professional and timely manner.
Maintain accurate records of customer interactions and update information in CRM tools.
Provide product/service information and resolve customer issues effectively.
Collaborate with internal teams to escalate and resolve complex issues.
Ensure high levels of customer satisfaction through active listening and empathy.
Meet performance targets related to response time, resolution rate, and quality.

Skills and Qualifications:

1-2 years of experience in Customer Support or related roles.
Excellent communication and interpersonal skills.
Strong problem-solving and critical thinking abilities.
Familiarity with CRM tools (e.g., Zendesk, Freshdesk, or similar).
Ability to multitask and manage time effectively.
Patience, empathy, and a customer-first attitude.
Bachelors degree preferred; relevant experience in customer support will be an added advantage.

Working Conditions:

This is a full-time position based in our office. The successful candidate will be required to work Monday through Friday during regular business hours. The office environment is professional, fast-paced, and dynamic, with a focus on teamwork and collaboration

More Jobs at Centralogic

HR Operations

Pune

1.0 - 3.0 yrs

INR 1 - 3 Lacs

Customer Support

pune

1.0 - 2.0 yrs

INR 0 - 2 Lacs

Software Engineer - Node

pune

1.0 - 3.0 yrs

INR 1 - 4 Lacs

Market Researcher

pune

Experience: Not specified

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.