Customer Support Associate

You will be responsible for responding to customer inquiries and complaints in a professional and timely manner. This includes providing product information, pricing, and availability to customers. You will also be expected to process orders, returns, and exchanges accurately and efficiently. Another key aspect of your role will be assisting customers with troubleshooting and providing technical support for our products. It will be important for you to collaborate with other departments to resolve customer issues and continually work towards improving service levels. Additionally, maintaining accurate records of customer interactions and transactions will be a crucial part of your responsibilities. You will be required to identify opportunities to upsell or cross-sell products to customers in order to increase sales. Xtreme Coolers Pvt Ltd is a leading provider of air-cooling, heating, and ventilation solutions based in India. Established in 2008, the company has evolved into a comprehensive solution provider for delivering cool, clean, and fresh air to expansive areas and factories. The core values of Xtreme Coolers Pvt Ltd are centered around customer satisfaction, viewing customer service as a privilege, respect for customers, ethical business practices, and leadership with humility. As a part of the team, you will be expected to embody these core values in your interactions with customers and colleagues on a daily basis.,