Customer Support Associate

0 years

0 Lacs

Posted:2 days ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Serve as the first line of support for partner brands, addressing queries related to software, transactions, and dashboards.
  • Manage day-to-day brand accounts including onboarding, activation, and campaign updates.
  • Coordinate with internal teams (tech, ops, finance) to resolve brand issues quickly.
  • Monitor campaign performance, share insights, and prepare regular performance reports for brands.
  • Ensure accurate and timely execution of cashback campaigns as per brand requirements.
  • Proactively identify opportunities to enhance brand satisfaction and upsell new features/services.
  • Maintain accurate brand data, status updates, and CRM updates.
  • Assist in training brands on how to use the vCash system effectively.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Application Question(s):

  • What is your notice period?
  • What is your current Monthly Salary ?
  • Will you be able to commute to Mohan Estate, South delhi ?

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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