Customer Support Associate (Trainee)

As an aspiring candidate, you will undergo training on ISP operations, customer handling, and technical troubleshooting. You will assist customers with queries related to internet connectivity, modem/router configuration, speed issues, etc. Additionally, you will learn to identify, diagnose, and escalate technical problems to relevant teams. It is crucial for you to follow standard procedures to troubleshoot customer issues through call, chat, or email. Your responsibility will also include documenting interactions in the system and maintaining customer logs. Providing timely updates and follow-ups to ensure issue resolution will be an essential part of your role. Moreover, you will support senior team members and participate in on-the-job learning. This role offers you the opportunity to grow into a permanent Technical Support position within the company. The company promotes a supportive and inclusive work environment, encouraging female candidates to apply. Qualifications Required: - Prior experience in customer service or technical support is advantageous. - Strong communication skills and the ability to handle customer queries effectively. - Basic knowledge of internet connectivity, modem/router configuration, and technical troubleshooting. - Ability to follow standard procedures and escalate technical issues when necessary. The company offers the following benefits: - Life insurance - Paid time off - Provident Fund - Work from home option Please note that this is a full-time, permanent position with the opportunity for career growth within the company.,