Customer Support Associate (Trainee) Mastek Infosystems

0.0 - 4.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As an aspiring candidate, you will undergo training on ISP operations, customer handling, and technical troubleshooting. You will assist customers with queries related to internet connectivity, modem/router configuration, speed issues, etc. Additionally, you will learn to identify, diagnose, and escalate technical problems to relevant teams. It is crucial for you to follow standard procedures to troubleshoot customer issues through call, chat, or email. Your responsibility will also include documenting interactions in the system and maintaining customer logs. Providing timely updates and follow-ups to ensure issue resolution will be an essential part of your role. Moreover, you will support ...

Posted 1 week ago

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Lead - ISP Operations Tata Tele Business Services

5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

**Role Overview:** As part of Tata Tele Business Services (TTBS), you will play a crucial role in transforming businesses through digitalization. TTBS is the leading enabler of connectivity and communication solutions for businesses in India, offering a wide range of services such as connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a strong focus on customer-centricity and innovation, TTBS has earned recognition from customers and peers. **Key Responsibilities:** - Work closely with clients to understand their connectivity and communication needs - Provide tailored solutions to enhance clients" digital capabilities - Collaborate with internal teams to ensure s...

Posted 2 weeks ago

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Customer Support Associate (Trainee) Mastek Infosystems

0.0 - 4.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a Technical Support Trainee, you will undergo training in ISP operations, customer handling, and technical troubleshooting. Your responsibilities will include assisting customers with queries regarding internet connectivity, modem/router configuration, speed issues, and more. You will learn to identify, diagnose, and escalate technical problems to the relevant teams while following standard procedures to troubleshoot customer issues through various communication channels such as calls, chats, or emails. Moreover, you will be expected to document customer interactions in the system, maintain customer logs, provide timely updates, and follow-up to ensure issue resolution. As part of your le...

Posted 2 months ago

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