Customer Support Associate (Trainee) Mastek Infosystems

0.0 - 4.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a Technical Support Trainee, you will undergo training in ISP operations, customer handling, and technical troubleshooting. Your responsibilities will include assisting customers with queries regarding internet connectivity, modem/router configuration, speed issues, and more. You will learn to identify, diagnose, and escalate technical problems to the relevant teams while following standard procedures to troubleshoot customer issues through various communication channels such as calls, chats, or emails. Moreover, you will be expected to document customer interactions in the system, maintain customer logs, provide timely updates, and follow-up to ensure issue resolution. As part of your le...

Posted 3 weeks ago

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