-Undergo training on ISP operations, customer handling, and technical troubleshooting. -Assist customers with queries related to internet connectivity, modem/router configuration, speed issues, etc. -Learn to identify, diagnose, and escalate technical problems to relevant teams. -Follow standard procedures to troubleshoot customer issues through call, chat, or email. -Document interactions in the system and maintain customer logs. -Provide timely updates and follow-ups to ensure issue resolution. -Support senior team members and participate in on-the-job learning. *Opportunity to grow into a permanent Technical Support role within the company. *Supportive and inclusive work environment — female candidates encouraged to apply. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹18,000.00 per month Benefits: Life insurance Paid time off Provident Fund Work from home

-Installation, configuration, and maintenance of GPON network systems, including OLT (Optical Line Terminals) and ONU (Optical Network Units). -Perform fiber optic cable splicing, termination, and testing using OTDR, power meter, and laser source. -Efficiently manage and monitor fiber optic signal strength and power levels across the network to ensure optimal performance. -Setup and integration of fiber optic splitters and optical couplers as per network design and capacity planning. -Troubleshoot issues in fiber optic links, including signal loss, attenuation, and breakage. -Coordinate with NOC (Network Operations Center) for remote configuration and fault escalation. -Maintain proper documentation of fiber routes, splicing diagrams, and test reports. -Ensure compliance with industry standards, safety protocols, and quality assurance. Required Skills & Experience: -Minimum 2 years of hands-on experience with GPON technology. -In-depth knowledge of OLT/ONU configuration. -Experience with fiber splicing machines, OTDR, and optical power meters. -Familiarity with splitter types (1:2, 1:4, 1:8, 1:16, 1:32) and their field deployment. -Understanding of optical couplers and their role in fiber networks. -Ability to read and interpret fiber network diagrams and layouts. -Strong problem-solving and troubleshooting skills. -Willingness to work in field conditions and flexible hours when required. -Diploma/ITI in Electronics/Telecom/Electrical or related field preferred. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Life insurance Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person