Customer Support Associate (Trainee) Mastek Infosystems

0.0 - 4.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As an aspiring candidate, you will undergo training on ISP operations, customer handling, and technical troubleshooting. You will assist customers with queries related to internet connectivity, modem/router configuration, speed issues, etc. Additionally, you will learn to identify, diagnose, and escalate technical problems to relevant teams. It is crucial for you to follow standard procedures to troubleshoot customer issues through call, chat, or email. Your responsibility will also include documenting interactions in the system and maintaining customer logs. Providing timely updates and follow-ups to ensure issue resolution will be an essential part of your role. Moreover, you will support ...

Posted 1 week ago

AI Match Score

Apply

Customer Support Associate (Trainee) Mastek Infosystems

0.0 - 4.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a Technical Support Trainee, you will undergo training in ISP operations, customer handling, and technical troubleshooting. Your responsibilities will include assisting customers with queries regarding internet connectivity, modem/router configuration, speed issues, and more. You will learn to identify, diagnose, and escalate technical problems to the relevant teams while following standard procedures to troubleshoot customer issues through various communication channels such as calls, chats, or emails. Moreover, you will be expected to document customer interactions in the system, maintain customer logs, provide timely updates, and follow-up to ensure issue resolution. As part of your le...

Posted 2 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.