Customer Support Associate

• Provide excellent customer service over calls
• Communication: Maintain regular and effective communication with customers to update them on the progress of their complaints. Set realistic expectations regarding timelines for resolution and follow-up actions,
• Customer Satisfaction: Strive to achieve high levels of customer satisfaction by addressing complaints promptly, demonstrating empathy, and ensuring a positive overall experience. Seek feedback to improve the complaint management process continually
• Problem Solving: Identify the root cause of customer complaints and work towards implementing appropriate solutions. Collaborate with relevant teams or departments to resolve complex issues and prevent future occurrences,
• Complaint Resolution Within SLA: Provide Resolution within SLA by asking probing questions to gather all relevant details. Analyze the issue and strive to provide a prompt and satisfactory resolution within process guidelines and policies,
• Customer Assistance: Offer guidance, support, and reassurance to customers throughout the complaint resolution process. Provide clear explanations of policies, procedures, and potential resolutions to address their concerns,
• Documentation: Accurately record and maintain detailed documentation of customer complaints, including relevant information, actions taken, and resolutions provided,
• Escalation Management: Identify complaints that require escalation to higher levels or specialized departments within the organization

Work Experience: -

• 0 Months to 1 Year experience preferred
• Freshers are required to have good communication skills
• Experienced candidates should have at least 12-month experience in an international Voice Process in a calling profile with a track record of providing good customer service.

  Role & responsibilities

Recruiter Details =

Email ID NS001065220@techmahindra.com