Customer Support Associate

Job Description

What You'll Do Respond to customer queries via live chat, email, and occasional voice calls — ensuring fast, clear, and friendly support. Engage with e-commerce business owners from over 50+ countries , understand their workflows, and help them onboard and adopt our product smoothly. Identify and log technical bugs, product issues, or feature requests — and route them accurately to internal teams. Watch user session videos to pinpoint roadblocks in activation , and provide actionable UI/UX suggestions to improve the experience. Maintain organized records of customer interactions, track recurring pain points, and support ongoing product enhancements. You're a Great Fit If You... Genuinely enjoy helping people succeed and feel fulfilled when customers are happy. Strive to deliver a “Michelin star” level of service , with precision and care. Communicate with empathy, clarity, and structure — whether via chat or on a call. Are naturally curious about how people run businesses across cultures and backgrounds. Can work independently and thrive in a fast-moving, early-stage SaaS environment. Job Type: Full-time Pay: ₹450,000.00 - ₹700,000.00 per year Schedule: Day shift Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Location: HSR Layout, Bengaluru, Karnataka (Preferred) Work Location: In person