Customer Support Associate

Role Overview:

We are seeking a dedicated and customer-focused CRM Executive to join our growing jewellery business. The ideal candidate should be fluent in Hindi, English, Tamil ,Gujarati possess basic working knowledge of Tally and be passionate about enhancing the customer experience across pre-sales, post-sales.
Key Responsibilities:

• Handle customer interactions over the phone in Tamil, Hindi, English with professionalism and empathy.
• Maintain and update customer data in software and ensure smooth integration with Tally.
• Coordinate with the sales and accounts to ensure prompt and accurate communication with customers.
• Follow up with customers and sales person regarding payments.
• Maintain accurate records of customer transactions.
• Assist accounts team in cross-verifying entries in Tally related to customer payments, returns, or adjustments.
• Support marketing campaigns through database management and basic segmentation.

Skills & Qualifications:

• Minimum 1–2 years of experience in CRM customer support
• Proficient in Tamil, English and Hindi
• Basic working knowledge of Tally Software (data entry, voucher checking, customer ledger verification)
• Strong communication and interpersonal skills
• Detail-oriented with a customer-first mindset

Educational Qualification:

• Bachelor’s degree (B.Com / BBA / or any related field preferred)

Interested candidates can share their resume on below mentioned details

Thanks & Regards
Ritu Sahani6357937701 / careers@gkexport.comSurat | Mumbai | Chennai | Bangalore | Coimbatore |Hyderabad | Vijayawada | Thrissur

Job Types: Full-time, Permanent

Pay: ₹10,326.48 - ₹25,889.38 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 06357937701