Customer Support Associate

Flosil group of companies corporate office

0 years

1 - 3 Lacs

india

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

support communication empathy crm software management service

Work Mode

Remote

Job Type

Full Time

Job Description

Communication skills: Excellent verbal and written communication skills are essential for explaining complex topics and providing clear guidance to customers.
Problem-solving abilities: The capacity to think on your feet, quickly understand customer issues, and propose effective solutions.
Patience and empathy: The ability to remain calm and polite, especially when handling difficult or stressed customers.
Computer proficiency: Strong computer skills, including familiarity with common office suites and CRM software, are often required.
Attention to detail: The ability to accurately document customer interactions and meticulously manage customer accounts.
Time management: The ability to multitask effectively and manage a high volume of customer inquiries within a specific timeframe.
Educational background: A high school diploma or equivalent is often a minimum requirement, though some employers prefer candidates with an associate's or bachelor's degree.
Experience: Previous customer service experience is often required or preferred.
Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,392.53 - ₹32,735.35 per month

Benefits:

Work from home

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