Customer Support Associate (CSA)

Customer Support Associate

Location: Pune

DOMESTIC - 13Kin hand 15k CTC

Role Overview:

As a Customer Support Specialist , you will be the first point of contact for our customers. You’ll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Key Responsibilities:

Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.

Maintain a high standard of service quality, adhering to Agoda’s customer service guidelines.

Communicate effectively with customers, ensuring a positive and helpful interaction.

Preferred Educational Qualifications:

Minimum HSC or equivalent; a Bachelor's degree is a plus.

Excellent communication skills in English, both verbal and written.

Shift Time & Week Off :
Rotational Shifts (Including Night Shifts).

1 Rotational Week Off.

Transport Facility: - 1 way facility available.

What We Offer:

Competitive salary and Performance Incentives.

Opportunities for career growth and development.

A supportive and dynamic work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹13,500.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 95226 00115