Customer Support Associate

Job Description

CIMET, Jaipur CIMET - A Comparison Software Leader CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities. Join us to create an Impact CIMET is on an exciting journey, investing millions globally to design innovative digital, data, and API platforms to serve our customers seamlessly. We are looking for passionate people who wants to build their career in the right direction. The Opportunity: Job Summary: We are seeking a motivated and results-driven Telesales Executive to join our sales team. The ideal candidate will be responsible for handling both outbound and inbound calls to convert leads into sales. These leads are generated after customers have compared our services. The Telesales Executive will play a key role in achieving our customer acquisition and revenue growth targets by reaching out to potential clients, following up on inquiries, and guiding them through the sales process. Key Responsibilities: Outbound Calls: Contact potential customers who have shown interest in our services through online comparisons or inquiries. Present, promote, and sell services using solid arguments to prospective customers. Follow up on leads generated from marketing campaigns and website inquiries. Inbound Calls: Handle incoming inquiries from potential customers regarding service offerings. Address customer questions, concerns, and objections to secure sales. Sales Process Management: Identify and assess customers' needs to recommend the right service package. Provide detailed information on services, features, pricing, and promotions. Negotiate terms of sale and close deals effectively. Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by offering excellent customer service. Record all customer interactions and sales activities in the CRM system. Performance Monitoring: Meet or exceed sales targets and key performance indicators (KPIs). Track personal performance and report on sales metrics regularly. Continuous Improvement: Stay updated on product knowledge and sales techniques. Attend training sessions and participate in regular team meetings to share best practices. Preferred Qualifications: Experience in Outbound Sales. Familiarity with customer service and sales best practices. Ability to work independently as well as in a team environment. What We Offer: Competitive salary with performance-based incentives. Comprehensive training and development programs. Opportunities for career advancement. A dynamic and supportive work environment. Requirements: Good command over the English Language. Strong phone contact handling skills and active listening. Experience: Proven experience in telesales, telemarketing, or a similar sales role. Skills: Excellent communication and interpersonal skills. Strong persuasion and negotiation abilities. Ability to handle objections and rejections with a positive attitude. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively. Must have computer knowledge. Any bachelor's degree. Early Morning Shifts. Excellent Incentives for outperformers. Job Type: Full-time Pay: ₹25,000.00 - ₹38,000.00 per month Application Question(s): What is your current CTC and Expected CTC per Month? What is your official notice period? What is your current Location? Please rate your self in communication skills out of 10. Do you have any experience in International Voice process? Are you comfortable to work between 6:00 AM to 3:00 PM? Work Location: In person