Customer Support Associate

Job Description – Process Associate (Airlines International Process)

Job Title: Process Associate –International

Location: Bengaluru

CTC Etihad Voice: Up to ₹30,000

CTC Etihad Chat: Up to ₹35,000

Expedia:- 25000

Key Responsibilities:

* Assist international airline customers with queries related to reservations, bookings, cancellations, refunds, and general inquiries.

* Handle customer complaints and provide timely resolutions.

* Process customer requests via chat and email.

* Ensure adherence to quality standards and airline policies.

* Work efficiently in a fast-paced, customer-centric environment.

Educational & Experience Requirements:

* Bachelor's Degree or Undergraduate dropouts.

* Freshers or candidates with a minimum of 6 months in BPO.

* Excellent written and spoken English.

* Proficiency in computer applications.

* Typing speed & accuracy required.

* Willingness to work in a 24/7 rotational shift environment (including night shifts).

* 5 days working, 2 rotational offs

Why Join Us?

Competitive Salary & Performance Incentives

Commuter assistance (both ways)

Work in a Global Airline Process

Growth & Career Development Opportunities

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• International voice process: 1 year (Required)

Language:

• Fluent English (Required)

Work Location: In person

Speak with the employer
+91 7880088026