Customer Support Associate

Job Title: Support Specialist – Voice / Blended Process (0–2 Years Experience)

Location: Gurgaon, Noida
Job Type: Full-Time, On-site
Industry: BPO / ITES

About the Role

We are looking for dynamic and customer-focused individuals to join our support team in a Voice or Blended Process role. As a Client Support Specialist, you will handle inbound and outbound calls, resolve customer issues, and ensure high-quality service delivery. This is an excellent opportunity for freshers or professionals with up to 2 years of experience who are passionate about customer service and looking to build a career in the BPO industry.

Key Responsibilities

• Handle customer queries and support requests over voice (inbound/outbound) or blended channels.
• Provide accurate information and resolve issues in a timely and professional manner.
• Maintain high levels of customer satisfaction through excellent service delivery.
• Adhere to internal processes and escalate complex cases as required.
• Meet performance metrics including quality, efficiency, and response time.

Candidate Requirements

• 0–2 years of experience in a customer support role (Voice or Blended Process).
• Excellent verbal communication skills.
• Comfortable interacting with domestic or international customers.
• Willingness to work in 24x7 rotational shifts, including night shifts and weekends.
• Educational Qualification: Undergraduate or Graduate (any stream).
• Language Requirement: English

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹300,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

• Fluent English (Required)

Location:

• Gurgaon, Haryana (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Speak with the employer
+91 8291680931