Customer Support Associate

Job Title: Customer Support Executive – Email Process

Location: Gurugram

Experience Required: 1+ Years in Email Support

Joining: Immediate Joiners Preferred

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive for our Email Process. The ideal candidate should have at least 1 year of experience in handling customer queries via email, with strong communication skills and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:

• Handle customer queries professionally via email in a timely manner.
• Understand customer concerns and provide accurate, valid, and complete information.
• Resolve customer complaints and queries to maintain satisfaction.
• Coordinate with internal departments for smooth issue resolution.
• Maintain records of customer interactions and regularly update the database.
• Ensure strict adherence to quality, compliance, and process guidelines.

Key Requirements:

• Minimum 1+ year of experience in Email Support.
• Excellent written and verbal communication skills in English.
• Strong problem-solving skills with the ability to handle pressure.
• Familiarity with CRM tools and customer service software is a plus.
• Good typing speed and attention to detail.
• Willing to work in rotational shifts, including weekends (if applicable).

Job Type: Full-time

Pay: ₹22,000.00 - ₹24,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9289610038