Posted:Just now|
Platform:
Work from Office
Full Time
Job Title: Customer Support Associate (BPO)
Location: Pune, MaharashtraJob Type: Full-timeExperience Required:Fresher with Excellent Communication Skills
Key Responsibilities:Handle inbound and outbound customer calls effectively and professionallyResolve customer queries, issues, and complaints with accuracy and efficiencyMaintain up-to-date knowledge of products and services to provide accurate information to customersDocument call details and customer interactions in CRM systemsFollow communication scripts when handling different topicsMeet performance goals and quality standards
Required Skills:Excellent verbal and written communication skills in EnglishAbility to listen actively and respond empatheticallyGood problem-solving abilities and customer-oriented attitudeBasic computer knowledge and typing speed
Eligibility Criteria:Education: Graduate (Mandatory)Age: 18 years and aboveComfortable with rotational shifts and working from office
Benefits:Attractive salary with performance-based incentivesPaid training and onboarding supportGrowth opportunities within the companyFriendly and supportive work environment
Apex One
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