Customer Support Associate

Job Description

Full Time · Operations · On-Site Bangalore Urban, Karnataka, India Job Title: Customer Support Associate Location: Bengaluru/Gurgaon Reporting To: Head of Launch Ops Department: Retention Level: L5 Type: Full-Time About the Role: We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch. Key Responsibilities: Handle inbound customer interactions through calls, emails, and chat platforms. Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day). Engage with prime users to gather feedback (~500 users per month). Manage Prasad refund requests and collect address details (~40–50 cases). Provide clear, empathetic, and timely support while maintaining a high standard of professionalism. Maintain accurate records of customer interactions and transactions. Key Deliverables: Customer Interaction Handling: Manage queries via calls, emails, and chat with prompt resolution. Feedback & Follow-Up: Conduct ~25 daily follow-up calls and ~500 monthly feedback calls. Refund & Address Management: Handle ~40–50 Prasad refund/address cases monthly. Quality Communication: Maintain professional, empathetic, and grammatically sound responses. Accurate Reporting: Log interactions and share key insights for continuous improvement. What We’re Looking For: Proficiency in both English and Hindi, with strong written and verbal communication skills. Excellent grammar and attention to detail in written correspondence. Strong interpersonal skills and the ability to communicate professionally with a diverse customer base. A solution-oriented mindset with the ability to resolve issues efficiently and effectively. Enthusiastic about helping customers and delivering excellent service. Competence with Microsoft Office tools (Word, Excel, Outlook, etc.). Eagerness to work in a fast-paced, rapidly growing startup environment. Share your CV at [email protected] for a quick turnaround!