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Jobs in Gurugram, Haryana
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AK Global Management Services
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Customer Support Associate

Customer Support Associate

AK Global Management Services

1 years

0 Lacs

Gurugram, Haryana

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service English 12th Pass Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive Location: Sector 49, Gurgaon Job Type: Full time, Permanent Job Summary: We are seeking for a proactive Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving complaints, and providing excellent service to ensure high levels of customer satisfaction and retention. Key Responsibilities: Respond to customer queries via phone, email, live chat, or social media. Handle and resolve customer complaints quickly and efficiently Maintain records of customer interactions, process customer accounts, and file documents. Identify customer needs and assist in the purchase process if required. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Requirements: Graduate freshers are welcome Proven customer support experience or experience as a client service representative. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and practices is a plus. Patience and problem-solving skills. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: Telecommunication: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

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Customer Support Associate