Customer Support Associate

Key Responsibilities Handle customer inquiries via phone, email, and chat regarding travel packages, itineraries, destinations, and services Assist customers with booking, cancellations, amendments, and travel arrangements (flights, hotels, tours, etc.) Provide accurate information about visa requirements, travel regulations, and destination details Resolve customer complaints and escalate complex issues when necessary Collaborate with internal teams and external partners Maintain up-to-date knowledge of industry trends, company offerings, and travel advisories Record and update customer interactions and transactions in the system Ensure high levels of customer satisfaction through timely and effective solutions Promote travel packages, special offers, and company services as needed Stay informed about changes in travel regulations and industry trends Job Type: Full-time Pay: ₹10,574.80 - ₹33,527.54 per month Schedule: Day shift Morning shift Ability to commute/relocate: Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Will you be Comfortable with Mid Shift(4pm to 12am) Experience: Customer support: 1 year (Required) Shift availability: Day Shift (Required) Work Location: In person Speak with the employer +91 9967030002 Application Deadline: 16/06/2025