Customer Support Associate

Infiniserve IT Solution Pvt Ltd

0 years

2 - 3 Lacs

noida

Posted:16 hours ago| Platform: GlassDoor logo

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Skills Required

support communication service typing assessment planning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – International Voice Process
Location: Noida (Work from Office)
Job Type: Full-Time

Eligibility Criteria:

Graduates (Freshers) – Eligible
Undergraduates – Minimum 6 months of BPO Voice experience required
B.E / B.Tech Freshers – Not eligible
Experienced Candidates – Minimum 6+ months International BPO Voice experience required

Salary & Benefits:

25,000 - 29,000
Both-side cab facility available (within 30 km radius of Noida office)

Key Responsibilities:

Handle inbound/outbound voice calls for an international process.
Provide accurate information and effective solutions to customer queries.
Maintain professional communication and ensure high customer satisfaction.
Follow standard operating procedures and quality guidelines.
Document call details and feedback accurately in the system.

Required Skills:

Excellent English communication skills (both verbal and written).
Strong customer service orientation with problem-solving ability.
Ability to work in rotational shifts (including night shifts).
Basic computer knowledge and typing proficiency.

Additional Information:

Work Mode: Work from Office (WFO)
Process Type: International Voice – Customer Support
Interview Rounds: HR Round → AMCAT / Communication Assessment → Operations Round
Immediate Joiners Preferred

Share Your Updated CV to: alka@infiniserveitsolutioninc.com

Contact No. - 9430856675

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹29,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

How soon you can join If Selected?

Education:

Bachelor's (Required)

Language:

English (Required)

Work Location: In person

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