Customer Support Associate

Spes Manning

0 - 5 years

5 - 8 Lacs

pune

Posted:10 hours ago| Platform:

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Skills Required

customer support bpo customer service voice process domestic process international voice process blended process inbound customer service outbound communication skills customer service bpo voice customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

contact person: HR RIDDHI

Contact no: 7410144423

Pune Location Hiring For HIGH END INTERNATIONAL VOICE/BLENDED/CHAT SUPPORT Process: Insurance, Retail, Ecommerce, Telecom, CollectionUG / GraduatesFreshers also can applyUS/UK Rotational Shift & OffImmediate Joiners are preferred

Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
Provide information about products or services, taking orders, and processing returns.
Follow up on customer inquiries to ensure their needs are met.
Document all call information, interactions, and steps taken in detailed records.
Collaborate with team members to improve processes and ensure high customer satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Skills

Customer Service
Communication
Problem-solving
Time Management
Call Center Systems
Conflict Resolution
Multitasking

Perks You'll Love

contact person: HR RIDDHI

Contact no: 7410144423

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