Customer Support Agent

Customer Support Agent – Roles & Responsibilities

• Handle customer inquiries through calls, emails, and chats in a professional manner.
• Provide accurate information about products, services, and billing.
• Register customer complaints and ensure timely resolution.
• Coordinate with technical or field teams for issue follow-up and closure.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate unresolved or complex issues to the concerned department.
• Ensure high levels of customer satisfaction and maintain service quality standards.
• Update customers proactively about service requests or outages.
• Support renewal, upgrade, and retention activities as guided by the manager.
• Follow company communication guidelines, scripts, and performance targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person