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Interactive Manpower Solutions
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Customer Support Advisor

Customer Support Advisor

Interactive Manpower Solutions

0 - 3 years

|

3 - 4 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

good english communication customer support bpo telesales telecalling calling inbound calls kpo voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title -

Location -

Work Mode -

SHIFT TIMINGS:-

Morning Shift:

Night Shift:

(Candidates should be open to working in monthly rotational shift.)

ROLE OVERVIEW

This role involves handling a high volume of inbound calls from healthcare professionals, including Doctors, Nurses, Allied Health Professionals (AHP), Healthcare Assistants (HCA), and hospitals. You will be responsible for addressing queries, resolving concerns, and ensuring a seamless experience for all callers.

KEY RESPONSIBILITIES

Handle inbound calls professionally.
Resolve customer queries effectively and provide appropriate solutions.
Maintain accurate call records and update customer information.
Ensure a high level of customer satisfaction through excellent service.

REQUIREMENTS:-

Experience: at least 6months to 1 year in Customer Support/Tele sales/Any calling jobs with Good English Communication
Education: Graduate in any discipline.
Excellent English communication skills (both verbal and written).
Strong problem-solving and customer-handling abilities.

WHY JOIN IMS GROUP?

Opportunity to grow from BPO to RPO industry.
Stable career with a global workforce solutions leader.
Professional yet friendly work environment.
Exposure to international clients.

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