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Cheq Digital
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Customer support Advisor

Customer support Advisor

Cheq Digital

0 - 1 years

1 - 4 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

voice process loans typing speed customer satisfaction social media finance customer support executive e-commerce customer support advisor credit management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our dynamic team at CheQ, a leading player in the credit management industry. we're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and fice products. If you're passionate about making a positive impact in the ficial world and thrive in a sales-driven environment, this opportunity is for you.

Respond to customer inquiries through written communication channels, such as emails or chat.
Handle customer concerns and issues over voice communication channels, including phone calls.
Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
Collaborate with team members to escalate and resolve complex issues as needed.
Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

Requirements

What you'll need

The role requires a minimum of 6 months of B2C, preferably in the E-commerce and Fintech domains.
Candidates need to be based in Bangalore and be able to work from the office.
A solid ability to communicate in both written and verbal form,
Language Proficiency English Hindi is mandatory, south Indian or other regional languages would be an added advantage.
The ability to work in rotational shifts, six days a week, and be customer-focused is a must.
Extensive experience with Omnichannel customer support, including Chat, Email, Social Media, App reviews, and Phone calls.
Typing speed requirement 35 WPM (Words per minute) with multiple chat concurrency
Familiar with ticketing tools such as Freshdesk, Fresh chat, and Ozonetel cloud agent telephony software
Benefits
You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, fast human
We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.
Growth by osmosis
Learn directly from a stellar leadership team with rich, diverse backgrounds.

And thatjust the start:

Pay that matches the best in the industry.
The thrill of solving real India-first problems at scale.
Exposure to cutting-edge tech and innovation.

What you will not get

Monotony Work is dynamic, expect variety every day.
Slow climbs Growth here is about leaps, not ladders.
Layers of red tape We believe in speed, not bureaucracy

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Customer support Advisor