Customer Success Specialist

Applied Software Pvt. Ltd. is a software product company located in Ahmedabad specializing in products for the investment and wealth management (WealthTech) industry. Our flagship product, WealthSpectrum, is utilized by prestigious global private banks, financial institutions, and investment managers. We pride ourselves on collaborating with esteemed industry leaders and highly regarded clients, focusing on developing user-friendly, stable, and dependable software solutions. We are currently looking for a dedicated Customer Success Specialist to lead our customer relations efforts for our software product tailored to the investment and wealth management sector. This pivotal role will involve establishing and nurturing strong relationships with our clients, gaining insight into their specific requirements, and ensuring their satisfaction and success with our product. Key Responsibilities: - Cultivate and maintain robust client relationships to promote loyalty and retention - Conduct regular client check-ins to solicit feedback and address any concerns - Act as the primary point of contact for clients, ensuring timely and effective resolution of queries or issues - Coordinate User Acceptance Testing (UAT), manage issue resolution, and plan go-live schedules - Advocate for client needs and collaborate internally to enhance the overall client experience If you are passionate about customer success and interested in this opportunity, please submit your resume detailing your education, experience, and current compensation to careers@wealthspectrum.com. The positions are based in Ahmedabad.,