Customer Success Specialist in Dehradun

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Ensure the successful implementation of the company's solutions for clients
• Proactively manage the customer lifecycle and ensure customer retention
• Identify and drive opportunities for customer engagement and renewal opportunities.
• Assess, clarify, and validate customer needs on an ongoing basis
• Prepare and deliver customer presentations and performance reviews
• Track and report key account metrics
• Provide feedback to the product development team based on insights gathered from customer interactions.
• Provide email support to customers using canned templates, also resolve their queries by providing real-time solutions.
  

About Company: We're FlexiFunnels, a very fast-growing Software company with 8,500+ active users in the last year. We are growing @ 12% a MONTH and are fully bootstrapped. FlexiFunnels is the most advanced funnel builder on the planet and it is powered with super-advanced features that you get nowhere else on any single platform on the entire internet. We are a team of 77 and expanding at a good pace.
Our Facebook group community is about to cross 100,000 members. We have just hit the 1st position in India in the Software category with 5-star ratings on Trustpilot, with more than 900 5-star reviews. We have incredible proof of hundreds upon hundreds of SUCCESS STORIES of our customers getting results using our product. Long story short, we're on the brink of major growth in 2023; we've already passed our tipping point.