Customer Success Officer

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🔷 Company Overview – RupeeQ

RupeeQ is a fast-growing financial services platform dedicated to providing quick, transparent, and customer-friendly personal loan and overdraft solutions. With a focus on trust, efficiency, and customer satisfaction, we aim to simplify borrowing and deliver a seamless experience to every customer. At RupeeQ, we believe in empowering individuals through responsible credit and exceptional service.

Customer Success Officer (Telecaller)

🔷 Key Responsibilities

• Make outbound calls to potential customers regarding personal loans and overdraft products.
• Explain product features, eligibility, interest rates, and documentation requirements clearly.
• Handle inbound queries and provide prompt and accurate solutions.
• Follow up with leads to ensure smooth application processing.
• Maintain daily call logs, customer records, and follow-up schedules.
• Ensure high levels of customer satisfaction through professional communication.
• Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.
• Meet daily/weekly calling targets and contribute to team performance goals.

🔷 Requirements

• Minimum 6 months–2 years of experience in telecalling or customer service (preferably in finance/loans).
• Excellent communication and convincing skills.
• Basic understanding of personal loans/overdraft products is an advantage.
• Ability to handle customer queries patiently and professionally.
• Strong follow-up and documentation skills.
• Comfortable working in a fast-paced, target-driven environment.

🔷 Benefits

• Attractive salary + performance incentives
• Supportive team environment
• Growth opportunities within the organization
• Training provided for product understanding and communication skills