Customer Success Officer

About the Role:

Patient Engagement Manager

Key Responsibilities:

• Resolve customer queries related to dental products or services with strong clinical understanding
• Act as a liaison between dentists/customers and the internal product team
• Identify upselling and cross-selling opportunities based on customer usage patterns
• Conduct regular follow-ups to ensure high levels of customer satisfaction
• Create and maintain documentation for customer support cases

Requirements:

• BDS (Bachelor of Dental Surgery) degree is mandatory.

• Strong communication and interpersonal skills.
• Empathetic, patient-focused, and detail-oriented.
• Ability to manage multiple cases and ensure timely follow-ups.
• Prior experience in

  patient care, dental consultation, or healthcare management

  is preferred.
• Proficiency in MS Office/CRM tools will be an advantage.

What We Offer:

• Opportunity to work closely with leading dental professionals.
• Patient-focused, collaborative work environment.
• Competitive salary package with growth opportunities.