Customer Success Officer

Customer Success Officer

Roles and Responsibilities

• Grievance Resolution

  : Act as a point of contact for students, addressing their concerns and providing timely and effective solutions. Collaborate with internal teams to ensure effective problem resolution.

• Customer Relationship Management

  : Proactively engage with students to understand their needs and provide personalized support.

• Placement Handling

  : Oversee and manage the

  placement process

  for students, ensuring a smooth transition to employment. Collaborate with the placement team to align student skills with industry requirements and track placement outcomes.

• Training and Onboarding

  : Conduct orientation sessions for students to familiarize them with our

  EdTech platform

  and educational resources.

• Feedback Collection

  : Gather and analyze feedback from students to identify trends and areas for improvement in our products and services.

• Collaboration with Internal Teams

  : Work closely with sales, marketing, and product development teams to ensure a unified approach to meeting customer needs.

• Documentation and Reporting

  : Maintain accurate records of customer interactions and generate regular reports on customer success metrics, satisfaction levels, and placement outcomes.

Skills and Expertise

• Deep understanding of the

  EdTech industry

  , including knowledge of trends, products, and services.
• Proven ability to handle

  customer grievances

  and provide effective solutions.
• Strong skills in

  customer relationship management

  .
• Excellent collaboration and communication skills to work effectively with internal teams.
• A proactive and empathetic approach to student support.
• Proficiency in documentation and reporting on key metrics.