Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Customer Success Officer Itvedant

1.0 - 4.0 years

1 - 4 Lacs

Thane, Maharashtra, India

On-site

We are seeking a proactive and empathetic Customer Success Officer to be a primary advocate for our students. This role is crucial for ensuring a positive and seamless student experience, from handling grievances and providing personalized support to overseeing the placement process. The ideal candidate will have a deep understanding of the EdTech industry and a passion for helping students succeed in both their academic journey and their career aspirations. Roles and Responsibilities Grievance Resolution : Act as a point of contact for students, addressing their concerns and providing timely and effective solutions. Collaborate with internal teams to ensure effective problem resolution. Customer Relationship Management : Proactively engage with students to understand their needs and provide personalized support. Placement Handling : Oversee and manage the placement process for students, ensuring a smooth transition to employment. Collaborate with the placement team to align student skills with industry requirements and track placement outcomes. Training and Onboarding : Conduct orientation sessions for students to familiarize them with our EdTech platform and educational resources. Feedback Collection : Gather and analyze feedback from students to identify trends and areas for improvement in our products and services. Collaboration with Internal Teams : Work closely with sales, marketing, and product development teams to ensure a unified approach to meeting customer needs. Documentation and Reporting : Maintain accurate records of customer interactions and generate regular reports on customer success metrics, satisfaction levels, and placement outcomes. Skills and Expertise Deep understanding of the EdTech industry , including knowledge of trends, products, and services. Proven ability to handle customer grievances and provide effective solutions. Strong skills in customer relationship management . Excellent collaboration and communication skills to work effectively with internal teams. A proactive and empathetic approach to student support. Proficiency in documentation and reporting on key metrics.

Posted 1 month ago

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Placement Officer Palle Consulting Services

1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

As a Placement Officer at Palle Technologies, you will connect talented individuals with IT industry opportunities. Responsibilities include collaborating with clients for fresher job openings, identifying new opportunities, sourcing candidates, scheduling interviews, and managing the placement process. You will also maintain client databases, build industry networks, and meet placement targets. Strong communication, organizational, and interpersonal skills are required.

Posted 3 months ago

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