Customer Success Manager / Senior Team Leader

Inventiway

5 years

4 - 5 Lacs

raipur

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

leadership training support reports crm service communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success Team Lead –For (Raipur - Urla location)

Industry: FMCG / Retail / E-commerce
Experience: 5–7 years (Team Leadership & Customer Service)

Key Responsibilities:

Team Management: Lead, guide, and review the performance of the Customer Success team.
Customer Satisfaction: Ensure prompt issue resolution and maintain a zero-complaint culture.
Training & SOPs: Conduct training, performance reviews, and implement support SOPs.
Support Operations: Oversee calls, emails, chats, and in-person support; ensure SLA compliance.
Reporting: Maintain daily/weekly/monthly reports; provide insights from CRM data.

Requirements:

5–7 years in customer service (Retail/FMCG/E-commerce preferred).
Proven leadership and complaint resolution experience.
Strong CRM, communication, and people management skills.
Ability to work in a fast-paced, customer-centric environment.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

Speak with the employer
+91 8910713579

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