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Inventiway
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Customer Care Executive For CRM department

Customer Care Executive For CRM department

Inventiway

1 - 3 years

1 - 2 Lacs

Raipur

Posted:18 hours ago| Platform:

Apply

Skills Required

Customer Care Customer Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for candidates who are eager to join a fast paced growing company in Raipur.

The Roles would give an excellent opportunity to kick start the career at a greater level

The Company we are hiring for is a well known brand in the Food Industry.

We have a few openings as mentioned below:-

1. Key Responsibilities:-

Handle incoming calls/emails/chats from customers and respond to their queries promptly.
Provide accurate information regarding products, services, or orders.
Resolve complaints and ensure customer satisfaction by providing timely solutions.

2. Key Responsibilities:-

Conducting research to identify potential distributor markets and target areas.
Analyzing market trends and competitor activity to identify opportunities
.

3. Key Responsibilities:-

Contacting Debtors:
Making phone calls, sending emails, and potentially visiting clients to follow up on overdue payments.
Negotiating Payment Plans:
Working with clients to establish manageable repayment schedules and terms.

4. Key Responsibilities:-

Responding to Customer Inquiries:
Addressing questions and concerns related to food processing equipment, ingredients, or services via phone, email, or other communication channels.
Troubleshooting

and Problem Solving:
Diagnosing and resolving technical issues with equipment, potentially involving on-site visits or remote support

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