Customer Success Manager

Overview -

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

Description -

• Cultivating and nurturing strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
• Collaborating with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
• Developing and implementing tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
• Conducting regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
• Working closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
• Proactivelyleading discussions with internal stakeholders tomitigate risk and improve the overallhealth of thecustomerrelationship.
• Acting as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategizing on renewals working closely with the rest of the Account Team
• Effectivelyforecasting customer healthandrisk of attrition.
• Collaborating with sales teams to ensure growth attainment and increased footprint

Requirements -

• 3 years' prior experience in a Customer Success, Account Management, or technical support role.
• Bachelors degree or equivalent, or equivalent years of relevant work experience.
• Attention to detail and a strong bias for action
• Strategic thinking with the ability to align solutions to customer goals.
• Proficient in Microsoft Office suite
• Mastery level of deliveringdifficult messages when necessary
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes