Customer Success Manager (Night Shift)

Tectonic is looking for a Customer Success Manager who is a dynamic, passionate, self-starter to join our team. You’ll be working with a wide range of customer personas globally. Your job is to support & onboard new & existing customers, ranging from BAU to implementing new use-case requirements. This role is a hybrid of customer success, product, and account support.

You excel in a fast paced environment, working as a customer’s internal advocate to remove obstacles that may impede their experience with Tectonic. You thrive on solving new, complex challenges that are unique to your customers and their businesses. You care deeply about building trust with everyone you work with. An ideal candidate should have proven aptitude in past role(s) by learning technical products, adjusting complex explanations depending on the audience, and troubleshooting basic issues where necessary.

Key Responsibilities

• Build, maintain, and nurture relationships with clients.
• Act as the primary point of contact for partner communications and support.
• Coordinate client onboarding processes and ensure smooth integration.
• Understand client objectives & requirements clearly and communicate to engineering.
• Assist in the planning and execution of all the client asks.
• Collect feedback and provide actionable insights to improve client experience.
• Track performance metrics and prepare regular reports for internal and client review.
• Collaborate cross-functionally with internal teams such as Product, Design, Engineering and Ops.

Qualifications

• 0-2 years of work experience. E-commerce experience is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a client-focused approach.
• High level of professionalism, confidence, and enthusiasm.
• Ability to manage multiple stakeholders and projects simultaneously.

Expect

• A

  6 day work week from 10PM -7AM (night shift)

  , though the

  hours are flexible

  .

• Work from anywhere

  , though the first 3 weeks will be from our office in HSR, Bangalore.

• High agency

  , accountability, obsession, and grit.
• Extremely

  transparent information flow

  from top to bottom.
• A 3 month probation period for new hires.

• Competitive pay

  + meaningful

  founding-team equity

  .