Customer Success Manager (IT)

Designation- Customer Success Manager

About the Job:

To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and contracts and the ability to coordinate between inter-departments and clients.

Job Responsibilities:

• Developing and sustaining solid relationships with clients
• Acting as the main point of contact between clients and internal teams.
• Communicating and collaborating with the departments to ensure that client’s needs are met.
• Compiling reports on account progress, goals, for key team members and stakeholders.
• Scoping for new projects or requirements
• Negotiating contracts with clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Prepare proposals and contracts
• Ensure that timely invoices are generated and sent to accounts department
• Ensure presence in every client and critical internal meets

Skills Requirement:

• Proven experience in client management
• Proficient in all Microsoft Office applications as well as CRM software
• The ability to build rapport with key clients
• The ability to coordinate with inter departments and clients
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Highly organized and able to multitask
• Patient and active listener

Job Type:

Full-time

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person