Customer Success Manager - DoSelect | Bangalore

Company Overview:

DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent.

About the Role

Customer Success Manager (CSM)

This is a high-impact, customer-facing role requiring strong relationship management skills, strategic thinking, and a passion for delivering customer success.

Key Responsibilities

• Customer Relationship Management:

  Build and maintain strong, long-lasting relationships with key customer stakeholders, ensuring high levels of satisfaction, engagement, and retention.

• Onboarding & Adoption:

  Lead customer onboarding, training, and adoption strategies to ensure successful and timely implementation of the platform.

• Engagement & Advocacy:

  Drive ongoing engagement with customers to ensure they are maximizing the platforms value. Turn satisfied customers into enthusiastic advocates and reference accounts.

• Strategic Account Management:

  Develop a deep understanding of customer goals and KPIs. Deliver strategic account plans that align platform capabilities with business outcomes.

• Customer Retention & Growth:

  Identify opportunities for expansion, upsells, and renewals. Partner with Sales to support commercial conversations and close incremental business.

• Customer Health & Success Metrics:

  Monitor customer health, usage analytics, and satisfaction indicators. Proactively address risks of churn or disengagement.

• Customer Voice & Feedback:

  Act as the voice of the customer internally, sharing insights and feedback with Product, Engineering, and Leadership teams to influence roadmap and improvements.

• Onsite & Virtual Meetings:

  Conduct regular check-ins, QBRs, and onsite visits with key accounts to maintain strong executive relationships and drive success.

• Cross-Functional Collaboration:

  Work closely with Sales, Marketing, Product, and Support to deliver a cohesive and seamless customer experience.

• Process & Playbook Development:

  Contribute to building scalable customer success processes, resources, and best practices.

Qualifications

• 3 to 6 years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or technology platforms.
• Strong understanding of customer lifecycle, account management, and value realization frameworks.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Experience engaging with senior stakeholders (C-level, VP, TA lead etc.).
• Comfortable analyzing data and drawing actionable insights.
• Ability to travel for customer meetings and events (as needed).
• Experience with assessment, HR tech, or EdTech platforms is a strong plus.