Customer Success Manager- Digital Media

As a Customer Success Manager (CSM) at Radancy, youll lead end-to-end delivery for some of the worlds most recognized employer brands. You will serve as the strategic and operational link between clients, internal teams, and media partners ensuring flawless campaign execution, performance insights, and long-term client satisfaction. This role blends project management, client consulting, and digital media expertise in a fast-paced, collaborative environment.

Key Responsibilities

• Serve as the primary client contact, managing relationships, expectations, and delivery across digital media, creative, and analytics workstreams.
• Lead campaign planning, execution, and performance tracking in partnership with internal strategy, media, and analytics teams.
• Own WIP reports, project plans, and delivery timelines, ensuring adherence to SLAs and proactive risk management.
• Collaborate with media vendors and platform partners (LinkedIn, Meta, Google, Programmatic, DOOH, etc.) for seamless campaign activation and optimization.
• Drive status reviews, QBRs, and performance presentations, translating data into actionable insights for clients.
• Ensure accurate tracking of deliverables, budgets, and hours through Workfront and reporting tools, maintaining strong operational discipline.
• Identify growth opportunities, upsell solutions, and strengthen Radancys strategic value for clients.
• Mentor and guide Customer Success Representatives and cross-functional team members to deliver consistent quality and alignment.
• Partner with internal leadership to continuously improve processes, documentation, and client experience.

Qualifications & Skills

• 4–7 years of experience in Customer Success, Account Management, or Client Servicing, preferably in digital media, advertising, or marketing technology.
• Deep understanding of the digital marketing ecosystem — including media planning, campaign management, and analytics.
• Strong project management and multitasking skills, with the ability to prioritize and lead multiple accounts or workstreams.
• Excellent communication, presentation, and client relationship management abilities.
• Proficiency in Excel, PowerPoint / Google Slides, and exposure to Workfront, Asana, or similar PM tools.
• Analytical mindset with a focus on insights, optimization, and performance storytelling.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus.

• What You’ll Gain

• Ownership of key enterprise client relationships and strategic campaigns.
• Exposure to global stakeholders, diverse digital channels, and innovative employer branding solutions.
• A collaborative environment with clear pathways to growth into Senior CSM or Client Strategy leadership roles.